We invite you to review the general purchase conditions that regulate the supply and purchase of products from 3D LimitLess through the online store that is included in this web site.
By using this web site you are linked to these conditions, so we recommend that you read them carefully and, if you do not agree with them, leave the web site.
The present purchase conditions are applied to all 3D LimitLess sales or articles from: www.3dlimitless.com.
By placing an order, you warrant that you are 18 years old and have the legal capacity to sign binding contracts.
Orders may only be made to purchase goods, not for their resale. It is strictly forbidden any resale or distribution of the products purchased through the website.
3D LimitLess reserves the right to cancel those orders deemed fraudulent, false or speculative, as well as those ordered by customers with whom we had disagreements or disputes arising from previous orders, as well as in case of reasonable doubts to think that the customer is violating any of the terms specified in the present conditions of purchase or is involved in any criminal activity.
The conditions of purchase may be updated and/or modified at any time. 3D LimitLess reserves the right to make unannounced changes that it estimates appropriate, deleting or adding any information, content or service, as well as changing the appearance of the web page. In any case, you will always be able to view and print the updated version by clicking on the "Purchase Terms".
As a user, you are obliged to communicate to 3D LimitLess all data required for the access and use of the services of this website. Such data must be accurate and up to date, expressly consenting 3D LimitLess to make use of them and to contact you, if necessary.
It is essential that you provide all the information mentioned as mandatory. On the contrary, we will not be able to fulfil your request. We will not be responsible in any case for possible delays or failures in the delivery of the goods as a result of error or omission in the information you provide.
Also, as a user, you will need to make proper use of the services included in the web site, always in accordance with the legal system, by committing not to carry out any activity which may obstruct or interfere with its operation.
3D LimitLess undertakes to establish all reasonable security mechanisms to ensure that the personal data provided will be safely preserved at all times. Moreover, no data transmission over the Internet can be guaranteed 100% as totally safe, so you'll exempt expressly 3D LimitLess from any type of responsibility as a result of a security failure access from unauthorized recipients, unless it was due to our neglect.
In addition, you must be committed to take all necessary security measures, either personal or material, to maintain the confidentiality of the username and password, as well as to immediately notify us the loss, theft, robbery or illegitimate access of your user name and password, as well as its knowledge by third persons.
These are files that are installed on your computer with the aim of offering a more personalised service and to help you navigate through the pages easier and according to your preferences. Cookies help us, for example, to save user settings (language and country) so that you do not have to enter these details again on your next visit. In addition, they allow you to manage your shopping cart and keep your order information while browsing the online shop. Also, once you have been identified with your user name and password for the first time, you won't have to re-enter these data in each visit to access the sections that require prior identification.
The application that we use to collect and analyse the information of the navigation is Google Analytics. This application has been developed by Google, who provides our site the service of audience analysis. This tool does not obtain data from the names or surnames of the users or the address from where they connect. The information obtained is related, for example, with the number of page views, the language, the social network to which you share our news, the city which is assigned to the IP address from which you accessed our webpage, the number of users that visit us, the frequency and recurrence of the visits, duration of visit, the browser you use, the operator or terminal type of your visit, etc. We use this information to improve our site, to detect new needs and evaluate the improvements to enter for the purpose of providing a better service to users who visit us.
To allow, know, block or delete cookies installed on your computer, you can configure the settings of the web browser installed on your computer.
For more expanded information you can see our "cookies".
All products offered on this website are sold directly by 3D LimitLess S.L. TAX ID: ESB70490149. Address at 55th Falperra Street - A Coruña (Spain), the entity is registered with the Official Commercial Registry of A Coruña, Volume 3586. Page 20, Sheet number C-54715, 1st Registration.
We inform you that only you can carry out your orders from the web site; there is no shop open to the public.
You can navigate the web site until you find the desired item. Once you have located the product, you will gain access by clicking on it to all the detailed information we offer, and from there, you can add the item to your shopping cart by clicking the BUY button.
If you are making an order for the first time with us, we will ask you to register by entering your email address and a password with which you will be able to create and access your account.
If you are already a registered user and you have your account active, you must enter your email address and password and the system will automatically recognize your data. Then, you can continue shopping and adding the items to your shopping cart by clicking on the BUY button and finally confirm the order.
Before making the payment you can add as many products as you want to your shopping cart. If you have already made the payment and you wish to purchase more items, you will have to make a new order. In this case, you will have to get in contact with us before the dispatch of the goods, to let us include all items in the same shipment.
The delivery of the articles is limited to the territory of the European Union.
To accept your order, you must confirm that you are a legal European resident; any other address of delivery outside of the European Union will result in the automatic cancellation of the order.
All orders are subject to availability. We ordinarily stock all items displayed.
The majority of the filaments are sent from the manufacturer warehouse to the customer, what is known as drop shipping. Generally, the delivery period is stipulated by the transportation agency. The order goes directly from our management system to the logistics of the manufacturer.
If the manufacturer does not have at the time of submission any of the items ordered, we will contact the customer to offer alternatives (colours, types) or arrange delivery when you receive the product.
It is possible the shipping may be carried out in separate expeditions when you combine different products or manufacturers, without price increase in the shipping cost.
In the case of products that we manufacture, as our 3D printers, the delivery time will depend on whether there is in stock for immediate shipment, or we have raw material to assemble the machines, in which case the average delivery time will be within one and two weeks. We will confirm it by email to the customer.
In the case that we do not have raw materials to assemble, due to unforeseen circumstances, the term can be several weeks. In this case, we will contact the customer to indicate the estimated time to restock the product, or to make the refund and the cancellation.
If you have any questions, you can contact us at the e-mail address: firstname.lastname@example.org.
3D LimitLess will not accept the order until the total amount has been paid.
After confirming the purchase, you will receive an e-mail to the email address that you have entered as acknowledgment of receipt. This does not mean that the order has been accepted, being subject to a subsequent verification and acceptance.
Once verified the order, you'll receive the confirmation of acceptance via e-mail. You will be also informed if the order is being processed or sent, as well as about tracking. Only at that time the contract will be formalized, and only for the articles included in the shipment confirmation.
If you are not receiving these notifications, it may be that your email providers simply mark these messages as spam. We recommend you check if the email is coming to the tray of "junk mail", in that case you will have to add us to your safe senders list so that there is no rejection later.
Prior to the completion of the order in the website, you will be able to check all the details associated (itemized amounts, taxes, shipping costs, selection of articles, etc.), which you can correct if necessary.
After the confirmation, it won't be possible to modify or cancel the order through the web site, so if you want to revoke the order, you will have to get in touch with us via email: email@example.com. In this case, the order may be cancelled with a full refund, if it has not left our warehouse and entered into expedition stage. If the order has already been dispatched, you can reject it when the carrier arrives at your home, in such case, the transport costs will not be refunded.
To request cancellation of your order, you will go to the appropriate section of the web indicating your name, surname, ID, order number, bank authorization number and your email address.
It is important that personal data, including email, are the same as those used at the time of purchase.
After the verification of data, we will proceed to refund with the same payment method you used. Depending on your bank, you will receive the refund within 2 or 3 days.
All prices are shown in euros (€).In accordance with the current legislation, they shall be subject to VAT tax with the exception of the Canary Islands, Ceuta and Melilla. In any case, invoices will include the breakdown of the VAT or other taxes.
In the orders to the Canary Islands, Ceuta and Melilla, the delivery will be exempt from VAT. However, the customer shall assume the duties, taxes or entry and exit costs of the autonomous region, according to current legislation (IGIC, IPSI, customs clearance, etc.). These expenses must be paid directly by the customer to the logistic operator in charge for the delivery of the product. In the same way, the customer shall accept the cost of the custom tax of the region when they return the order.
In case that the sale is carried out to foreign companies and professionals within the European Union with TAX/VAT Number Validated by VIES, the tax shall not be included so they can convert the imposition to their country type of tax by themselves; if this is not VIES validated, VAT will be reflected with the corresponding Spanish VAT tax (21%).
Any order placed must be paid immediately after its confirmation. We only send orders if the payment has been totally completed and verified.
Payment must be made by credit or debit card issued by a credit institution or entity that has the necessary licenses as a bank, registered in the European Economic Area, or through PayPal.
The payments admitted in our on-line shop are the following three:
Account Income or bank transfer to the following entities to 3D LimitLess, S.L.
When choosing this form of payment, please note that the transfer can take up to two business days to appear in our extract.
Credit or debit card via the secure virtual POS operated by REDSYS: Mastercard or Visa
The amount of the order will be charged to your card, so that you must type the card number, expiration date and security code CW2 (included in the front)
These data will not be stored or manipulated by us, but will be recorded directly in the payment gateway of the financial entity. For added security, we will use an Authentication Service Secure E-Commerce system, established by Visa / Mastercard / Eurocard, so the customers identify themselves to their issuing bank and we are authenticated to our acquiring bank..
To ensure the confidentiality and integrity of these transactions, they will be made through the SSL protocol (Secure Socket Layer) with security keys of 128 bits.
PayPal: Purchase without the need to enter your card or bank details with your PayPal account. Charges may be applied for using this form of payment, or a maximum amount may be set for this form of payment, which shall be specified in the order, according to current legislation.
The payment processing time with PayPal and virtual POS are instantaneous, although it can be delayed for a few minutes until the verification of the entity or their intermediaries such as Redsys.
The delivery will be made to the address provided (except for post office box), making the delivery of the orders through a logistic operator within normal working hours and in the address indicated in the order.
For security reasons, if you choose PayPal as a payment method, once the order has been placed, you are not allowed to make any kind of change in the shipping address.
If the goods have already been dispatched, you won't be able to make any changes in the delivery address.
If any of the items purchased is a 3D printer or similar equipment, transport is carried out exclusively by SEUR logistics services, which counts on an all- risk insurance for Spain or Europe.
For domestic orders, we could use other logistic company. The shipping will be uninsured. International shipments are made exclusively by Seur.
This selection is available in the shopping cart, before confirming the total amount to be paid.
All our shipments, both with Seur and other companies, have tracking numbers and collection numbers. Logistic operators have online traceability methods throughout the process to ensure the quality of transport and delivery to the recipient.
In the case of not being at home at the time of delivery, the transportation agency will leave a notice to arrange a new delivery. If delivery is not possible in time and in accordance with the attempts established by the logistics, the order will be returned to 3D LimitLess, being the customer responsible for the costs of storage and logistics.
Approximately, the delivery time is usually within 1 and 7 working days from the order according to the Spanish time (GMT+1). This period may increase in sales periods, such Christmas, or in the case of customs or other circumstances arising from the geographical distance, weather conditions, war, strikes, any form of government intervention, breaches of our suppliers, etc. as well as any other attributable to the logistics operator in charge of the delivery of the product. 3D LimitLess is not responsible for the possible delays that may arise for any of the reasons mentioned above or other similar.
The shipping costs could be free or assumed by the customer, at the discretion of 3D LimitLess, specifying the shipping cost at the time of purchase.
We always pack our orders as best as possible, protecting them in boxes with foam, paper or air fillers. However, there may be circumstances during shipping through logistics companies beyond our control. In the event that the shipment shows obvious signs of external damage to the packaging, these should be indicated at the time of delivery in the delivery note of the logistics company, and if possible, please take pictures of the exterior condition or the manifested damage.
Any incident related to the transport shall be communicated urgently to 3D LimitLess, within a maximum period of 24 hours from the time of delivery. This will expedite the process to resolve the incident with the transport company and refit the order as soon as possible.
Once the order is delivered, the goods will become part of your property, being your responsibility for all damages arising from this moment on.
In accordance with the current legislation, the deadline to withdraw from your purchase or from a part of it is 14 calendar days, from the date of the order delivery. There can be exceptions, for example, in the case of a purchase of parts, custom made orders, specific projects or supplies that have been unsealed.
It is imperative that the products are returned in their original packaging and with all components (manuals, accessories or promotional gifts if any) along with the invoice.
You can only return the goods in the original packaging they were delivered by the logistics operator.
In case that the return is carried out in other conditions, we will deduct costs caused by the replacement of the product to its original state, so that it can be suitable for the resale (packaging, plastics, protections), while reserving the right not to admit the return if there is damage or signs of use.
To qualify for a refund of an order or product, you must contact customer support at e-mail: firstname.lastname@example.org. We do not accept returns which have not been previously authorized.
In the unlikely case you received a wrong order, contact our customer service team via the contact form that you can find in the Contact section/Support and we will contact you as soon as possible.
When requesting a refund of your order, and once approved, we will send a courier to collect your product.
You should make sure that the item to be returned is properly protected and sealed, so that it will not suffer any damage during transport. The carrier may refuse the collection of the product if the transport packaging is insufficient to ensure proper delivery.
Once received the goods at our facilities, returned items will be physically checked by our counterparts with the authorised return note. We will verify that they have been received in perfect conditions of use, complete, in their original packaging and without evidence of having been used.
Once performed the above checks, we will proceed to refund your order via the same payment method you used. The refund will always be done with the same payment method used to make the purchase.
Keep in mind that the return may take about 2 or 3 business days depending on your bank. If payment is made by credit card or PayPal, refunds may take longer to appear in the corresponding account due to its operators.
The shipping cost of your order will not be refunded in any case.
The products that we present on our website are new, fully functional, individually quality verified and we take special care to show the characteristics of the product in detail. In addition, the external suppliers to 3D LimitLess meet the quality standards that we demand on sales and after sales services.
We aim to offer our customers the maximum accuracy and reliability of information on the website (denominations, products properties, photographs, etc.), but we are not responsible for the potential errors that may exist. All the graphic material as well as the descriptions offered on the website are only for guidance and are not manipulated. In this sense, we can correct errors or omissions on the web site, discharged from liability.
All the articles offered on our website are protected by the Spanish General Law for the Consumers and Users Protection RDL 1/2007, and have a warranty period of 2 years from the date of the invoice. In the case of a legal person (companies, associations, professionals, communities, etc.) the warranty will have 1 year duration. In any case, they are subject to the laws and regulations in force at the time of sale.
The guarantees do not include defects caused by neglect, beatings, use or misuse, connection to the electricity network other than the one stated in the user manual, incorrect or negligent installation, or those materials that are subject to wear by normal use. The supplies will only have their manufacturer's warranty in case of obvious manufacture defects, including 3D printing filaments and consumables.
As any technology product, the warranty does not cover damage by viruses, restoring programs, loss of data or deletion. In the case of an incident that justifies the use of the warranty, you will opt for repairing, replacing, discount or refund, in the legally established terms.
You can lose the guarantee in case that the product has been modified, altered or replaced in any of its elements. Also, you will be able to miss the warranty if you handle or repair the product or its ID number without the knowledge or consent of the 3D LimitLess Technical Department, or if the product has been damaged, beaten or it's unusable.
For the resolution of any dispute related to your purchase or order, you can contact our legal department via the e-mail address email@example.com.
Also, in the event of a dispute or simply for the resolution of all issues related to the purchases made through this website, the parties expressly submit to the Spanish regulation, being competent for the resolution of disputes arising from or in connection with the shopping cart the Courts and Tribunals of the city of A Coruña, except in the case of implementation of the specific regulations on the protection of consumers and users, or that the applicable law provides otherwise.
REVISED SEPTEMBER 2016